Customer Service Representative

Job reference: #16035

Brand: Lumus Imaging

Location: Brisbane

Work type: Casual (Casual)

Join our dynamic team at Lumus Imaging's call center in Milton where we're seeking a dedicated Customer Service Representative for a casual position!

As a vital member of our team, you will work 5 days a week playing a crucial role in providing exceptional support to both patients and referring doctors. The long term goal of this role is to become a permanent member of our team!

Your responsibilities will include:

• Efficiently managing and dispatching patient reports
• Assisting and promptly addressing patient and referrer inquiries, including basic software support
• Coordinating report variations, validations, and necessary reviews
• Documenting compliments, complaints, and feedback as needed
• Undertaking general administrative tasks to support our operations and marketing departments
• Patient support with our online patient portal platform

Key Requirements:

• Proficiency in verbal and written communication, along with a strong grasp of Outlook and the Microsoft Office suite
• Outstanding phone etiquette and responsiveness
• Exceptional organizational abilities
• Commitment to maintaining strict patient confidentiality
• Capability to problem-solve with minimal supervision
• Meticulous attention to detail and a high level of accuracy
• Ability to thrive both independently and as part of a team
• Willingness to follow instructions and take direction

Benefits and Wellbeing

As part of working for Lumus, you will have access to a range of benefits including:

• Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
• Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
• Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
• Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
• Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.

Our commitment to diversity and inclusion

 Lumus Imaging is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

How To Apply

Please click the ‘Apply Now’ button to complete the pre-screening questions and submit your application.

If you would like further details please email careers@healius.com.au.

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