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Customer Service Representative

Job reference: #19784

Brand: Lumus Imaging

Location: Chatswood

Work type: Part Time (Permanent) 22.50

 

About us

At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life.

Lumus Imaging, harnesses all of the knowledge and expertise we have gained over the last 30 years and combines it with the empathy and care of our people.

Our team of radiographers, sonographers, nuclear medicine technologists, nurses, centre support staff, as well as our network of independent radiologists make up our 2,000 diagnostic imaging experts and support staff across 150 sites right around the country.

Lumus Imaging is seeking a professional Customer Service Representative to join our Head Office team in Chatswood.
This is a hybrid role, working three days per week (Monday, Thursday and Friday), supporting our imaging centres, referring doctors and patients.

This opportunity is well suited to someone with a strong customer service background with call centre experience will be highly regarded. Professionalism, courtesy and patience are essential, as you will be liaising daily with doctors, practice staff and patients.

About the Role

  • Manage incoming calls across the Lumus Imaging network

  • Assist referring doctors and practice staff with enquiries

  • Support patients with bookings and portal registrations

  • Create and manage referrer accounts for online image and report access

  • Monitor and respond to the referrer support inbox

  • Process legal image and report requests

  • Assist with workers compensation approval enquiries

You will be the first point of contact for many stakeholders, requiring strong communication skills, sound judgement and a solutions-focused mindset.

About You

We are looking for someone who demonstrates:

  • Previous customer service experience (call centre highly regarded)

  • Clear and confident verbal communication

  • Strong administrative and organisational skills

  • High attention to detail

  • Empathy and professionalism when handling sensitive enquiries

  • The ability to manage competing priorities in a fast-paced environment

What We Offer

  • A permanent part-time opportunity (3 days per week)

  • Hybrid working arrangement (after initial training has been completed)

  • Access to exclusive retail discounts and vouchers

  • Online learning platform with a broad library of courses

  • A supportive and collaborative team environment

 

Benefits and Wellbeing

As part of working for Lumus Imaging, you will have access to a range of benefits including:

  • Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
  • Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
  • Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
  • Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
  • Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.

How To Apply

Please click the ‘Apply Now’ button to complete the pre-screening questions and submit your application.

If you would like further details please email us at:

LumusImaging.Careers@lumusimaging.com.au

See more of our jobs at Lumus Imaging Careers and follow us on LinkedIn

 

 

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