Medical Receptionist

Job reference: #13701

Brand: Lumus Imaging

Location: Kippa Ring

Work type: Casual and Part Time (Fixed Term)

About us

Lumus Imaging is part of Healius Limited, one of Australia's leading healthcare companies, Healius is synonymous with quality, affordable and accessible healthcare for all Australians. It has an expansive network of pathology laboratories, collection centres and diagnostic imaging centres. Through this footprint and its 10,500+ people, Healius provides specialty diagnostic services to consumers and their referring practitioners. Healius provides quality healthcare services that are easily accessible and cost efficient, while supporting the coordination and continuity of quality patient care.

Our Medical Imaging team based in our Peninsula Private Hospital - Kippa Ring clinic are on the lookout for one Part Time (38 hours) Mat Leave cover to work Tuesday, Thursdays and Fridays and one Casual Medical Receptionist to join them in providing the best service and care to our patients. You will be joining a dynamic friendly team with the clinic hours running from 7:30am - 5pm Monday to Friday and Saturday 12pm - 4pm (Saturday shift will be allocated on a roational basis). Lumus Imaging provides a wide range of radiology services to patients including X Rays, CT Scan’s and Ultrasounds.

Please indicate in your application if you are interested in the Full Time or Casual position.

Position Summary

The Medical Receptionist is responsible for providing high-quality reception and administrative support within Lumus Imaging. This role ensures smooth and efficient functions, delivering excellent patient care and service. The Medical Receptionist will be the first point of contact for patients, ensuring their experience is positive and welcoming.

Key Responsibilities

Patient Interaction:

• Greet patients and visitors in a professional and considerate manner.
• Manage patient appointments, including scheduling, rescheduling, and cancellations.
• Assist patients with paperwork and ensure accurate completion of forms.

Administrative Duties:

• Answer phone calls, emails, and other communications promptly and professionally.
• Manage patient records, ensuring confidentiality and compliance with privacy laws.
• Process billing and payments, including Medicare and private health insurance and DVA claims.
• Coordinate with radiologists, technologists, and other health care professionals to ensure effective workflow.

Compliance and Safety:

• Adhere to all relevant Australian health and safety regulations and policies.
• Maintain cleanliness and organization of the reception area.

Customer Service:

• Provide information to patients regarding procedures, preparation, and follow-up care.
• Handle patient complaints and concerns with empathy and professionalism.
• Foster a positive and supportive environment for patients and staff.

Technical Skills:

• Utilize medical software systems for scheduling, billing, and patient management.
• Operate office equipment, such as computers, printers, and telephones.

Qualifications and Skills

Essential:

• Previous experience in a customer service and administrative role.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to work effectively in a team and independently.
• Ability to manage multiple IT systems while providing face to face and over the phone support
• Understanding of patient confidentiality and privacy regulations.

Desirable:

• Experience in a health care, radiology or medical imaging setting.
• Knowledge of Medicare and private health insurance processes

Key Performance Indicators (KPIs)

• Patient satisfaction and feedback.
• Accuracy and timeliness of appointment scheduling and patient record management.
• Efficiency in handling billing and insurance claims.
• Adherence to compliance and safety regulations.
• Professionalism and communication skills in patient and staff interactions.

Benefits and Wellbeing

As part of working for Lumus, you will have access to a range of benefits including:

• Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
• Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
• Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
• Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
• Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.

Our commitment to diversity and inclusion

 Lumus Imaging is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

Healius is a part of the Commonwealth Government's Veteran Employment Committment (VEC) and has been recognised as a Veteran Employment Supporter. Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.

How To Apply

Please click the ‘Apply Now’ button to complete the pre-screening questions and submit your application.