Application Support Specialist

Job reference: #20155

Brand: Lumus Imaging

Location: Milton

Work type: Full Time (Permanent)

About us

At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life.

Lumus Imaging, harnesses all of the knowledge and expertise we have gained over the last 30 years and combines it with the empathy and care of our people.

Our team of radiographers, sonographers, nuclear medicine technologists, nurses, centre support staff, as well as our network of independent radiologists make up our 2,000 diagnostic imaging experts and support staff across 150 sites right around the country.

Primary Purpose of Role

The purpose of this role is to act as a Subject Matter Expert (SME) for PACS and advanced imaging applications, while leading training and adoption across the organisation.

This role will support the National PACS Product Lead by ensuring optimal use of imaging systems (PACS, RIS, and advanced visualisation tools), improving user capability, workflow efficiency, and overall system performance.

Key Skills & Responsibilities

• Deliver structured training programs for radiologists, radiographers, and administrative staff on PACS, RIS, and imaging workflows
• Develop and maintain training materials, guides, and standard operating procedures
• Support onboarding of new staff and ongoing education for existing users
• Drive user adoption and best practice workflows across sites
• Act as the PACS Subject Matter Expert across Intelerad/InteleViewer and related workflows
• Provide expert guidance on radiology workflows (reporting, worklists, dictation integration, return-to-tech, etc.)
• Identify and implement workflow improvements and optimisation opportunities
• Support and advise on advanced visualisation tools (e.g. Syngo.via) and their integration into clinical workflows
• Provide Level 3 support for escalated PACS/RIS issues
• Troubleshoot complex incidents involving integrations
• Collaborate with vendors (e.g. Intelerad, Siemens, Promedicus) to resolve issues
• Ensure ticket quality, documentation, and SLA adherence
• Support system upgrades, enhancements, and new deployments
• Participate in testing (UAT), validation, and rollout activities
• Assist in implementation of new workflows, integrations, and AI solutions

Skills and Qualifications:

• 3+ years’ experience in Imaging applications (PACS/RIS) in a functional or technical role
• Strong knowledge of:
• PACS systems (e.g. Intelerad / InteleViewer)
• RIS systems (e.g. Visage / Promedicus)
• Radiology workflows (radiologists, radiographers, sonographers)
• Experience with advanced visualisation tools (e.g. Syngo.via) or willingness to support and learn
• Strong communication and training/presentation skills
• Demonstrated ability to engage with clinical stakeholders

Experience:

• Experience delivering end-user training in clinical or imaging systems
• Experience supporting PACS workflows and integrations (HL7, report delivery, PACS workflows)
• Background in radiology environment (clinical, operational, or IT)

Benefits and Wellbeing

As part of working for Lumus Imaging, you will have access to a range of benefits including:

• Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
• Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
• Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
• Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
• Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.

Our commitment to diversity and inclusion

Lumus Imaging is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

How To Apply

Please click the ‘Apply Now’ button to complete the pre-screening questions and submit your application.

If you would like further details please email us at:

LumusImaging.Careers@lumusimaging.com.au

See more of our jobs at Lumus Imaging Careers and follow us on LinkedIn