Call Centre Operator

Job reference: #15556

Brand: Lumus Imaging

Location: Sydney

Work type: Full Time (Permanent)

About us

At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life.

Lumus Imaging, harnesses all of the knowledge and expertise we have gained over the last 30 years and combines it with the empathy and care of our people.

Our team of radiographers, sonographers, nuclear medicine technologists, nurses, centre support staff, as well as our network of independent radiologists make up our 2,000 diagnostic imaging experts and support staff across 150 sites right around the country.

We are looking for a motivated and dedicated individual to join our team as a Customer Service Representative/Call Centre Operator at Lumus Imaging head office located in Chatswood NSW.

As a customer service representative, you'll play a crucial role in delivering exceptional service support to our imaging centres across NSW as well as our patients and referrers.

You will be a phone call administrative superstar responsible for capturing incoming calls across the Lumus Imaging network in assisting our frontline teams with doctor’s enquiries.

Key qualities we are seeking include outstanding communication, strong problem-solving abilities and a demonstrated capacity for compassion and empathy.

In return for your dedication, we offer a supportive work environment that promotes both personal and professional growth.

If you're passionate about providing administration support for our patient’s and referring doctors, please apply today.

What's on offer:

• A permanent full time opportunity
• Access to a marketplace of exclusive discounts and vouchers from leading Australian and online retailers.
• An e-learning platform with access to a library of courses and learning paths.
• An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.
• Corporate health insurance discounts, banking benefits and novated leasing consultations.

What your day will look like:

• You will be answering incoming calls from our central call centre assisting referring doctors and patients.
• You will be creating accounts for our requesting doctors for InteleConnect online image and report access.
• You will be managing the referrer support inbox.
• You will be assisting patients to register to the Lumus Imaging Patient Portal.
• You will also be processing legal requests by using Inteleviewer to burn images and reports.
• You will also be a point of call for workers compensation approvals

Benefits and Wellbeing

As part of working for Lumus Imaging, you will have access to a range of benefits including:

• Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
• Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
• Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
• Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
• Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.

How To Apply

Please click the ‘Apply Now’ button to complete the pre-screening questions and submit your application.

If you would like further details please email us at:

LumusImaging.Careers@lumusimaging.com.au