Service Desk Analyst

Job reference: #16534

Brand: Lumus Imaging

Location: Sydney

Work type: Full Time (Permanent)

About us

At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life.

Lumus Imaging, harnesses all of the knowledge and expertise we have gained over the last 30 years and combines it with the empathy and care of our people.

Our team of radiographers, sonographers, nuclear medicine technologists, nurses, centre support staff, as well as our network of independent radiologists make up our 2,000 diagnostic imaging experts and support staff across 150 sites right around the country.

About the Service Desk Team

You’ll be part of a supportive and skilled team of technical analysts located across Australia. Reporting to the Service Centre Manager, the team is committed to delivering exceptional customer service while continuously developing their technical expertise.

With the flexibility to be based in any major city and enjoy hybrid working arrangements, this role offers both variety and balance.

Key Responsibilities

• Provide Level 1–2 support to internal and external users via phone, email, and ticketing systems
• Troubleshoot and resolve hardware/software issues, escalating when necessary
• Log and track all service desk interactions and resolutions using the ITSM system
• Prioritise urgent issues and coordinate with resolver teams for effective resolution
• Communicate clearly with end users, vendors, and internal IT teams
• Contribute to IT operations by documenting processes and participating in a rotating roster, including weekend on-call support

Key Requirements

• Tertiary qualification in Information Technology or a related field
• Minimum of 1 year’s experience in a similar service desk or technical support role
• Strong collaboration and communication skills, with a customer-focused approach

Benefits and Wellbeing

As part of working for Lumus Imaging, you will have access to a range of benefits including:

• Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
• Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
• Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
• Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
• Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.

How To Apply

Please click the ‘Apply Now’ button to complete the pre-screening questions and submit your application.

If you would like further details please email us at:

LumusImaging.Careers@lumusimaging.com.au