State Clerical Lead

Job reference: #15200

Brand: Lumus Imaging

Location: .

Work type: Full Time (Permanent)

About us

At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life.

Lumus Imaging harnesses all of the knowledge and expertise we have gained over the last 30 years and combines it with the empathy and care of our people.

Our team of radiographers, sonographers, nuclear medicine technologists, nurses, centre support staff, as well as our network of independent radiologists make up our 2,000 diagnostic imaging experts and support staff across 150 sites right around the country.

Lumus Imaging have an exciting opportunity for an experienced clerical manager to join us as a State Clerical Lead in our Queensland Head office in Milton! 

As a Clerical Manager, you will have responsibility for the day-to-day operations of the clerical team within your state, which involves ensuring that the service provided to patients and referring doctors is of the highest quality.

This will encapsulate every key touch point with our customers from initial booking, to patient billing and delivery of the report back to the referrer. You will form the National Clerical Management team with your colleagues in other states to drive best practice customer experience and standardisation of processes to provide a consistent and exceptional service across all Lumus Imaging locations in Queensland.

Key Responsibilities:

• Booking Processes - optimising and overseeing the process, managing key phone metrics, e referrals, online bookings and appointment booking optimisation across the state. 
• Operations and Practice Management - Drive standardized processes and systems across the state ensuring efficient administrative operations and excellent support for clinical teams.
• Team Leadership and Engagement- Ensure staff understand how they contribute to the performance of the business, provide them with direction, support and recognition, and promote collaboration, cooperation and teamwork through effective leadership and management strategies
• People Development - Demonstrate a strong commitment to the development of others and implementation of effective performance management systems across the site/s
• Workplace Health and Safety- Ensure the provision of a safe and healthy workplace and work practices across the business in accordance with WHS legislation and annual plan
• Customer Experience - Responsible for enhancing customer satisfaction, ensuring effective customer feedback management, supporting key customer-facing technologies, and fostering strong relationships with referrers. Your role will involve implementing strategies to improve customer experiences, managing feedback loops, and collaborating with various teams to drive positive outcomes and seamless interactions.
• Billing - Responsible for overseeing and optimising the billing processes within the state. Your role will involve overseeing billing accuracy, addressing errors and rejections, implementing new contracts, and ensuring efficient billing operations. By maintaining high standards of accuracy and optimisation, you will contribute to financial stability and customer satisfaction.

Key Requirements:

• 3-5 years’ experience in a clerical management role, preferably in Healthcare
• Prior experience in managing booking processes, call centres, or referral management is advantageous.
• Excellent communication skills and a customer centric mindset 
• Strong analytical and problem-solving skills 
• Superior level of relationship building, influencing and negotiation skills
• Leadership skills to manage cross-functional teams and drive process optimisation.
• Competent in the use of Microsoft Office (e.g. Word, Excel and PowerPoint) and Outlook

Benefits and Wellbeing

As part of working for Lumus, you will have access to a range of benefits including:

• Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
• Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
• Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
• Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
• Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.

Our commitment to diversity and inclusion

 Lumus Imaging is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

How To Apply

Please click the ‘Apply Now’ button to complete the pre-screening questions and submit your application.

If you would like further details please email careers@healius.com.au.

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