Despatch Operator

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Date: 2 Mar 2026

Location: Brisbane, Queensland, AU, 4101

Company: Healius

Brand: QML Pathology
Location: 11 Riverview Place, Murarrie QLD 4172 (QML Pathology)
Work type: Part Time (Max Term) 37.00 hours per week
Schedule: Various shifts between Monday to Friday (approximately 5:30am–10:00pm) and participation in weekend and public holiday shifts, as required.
 
 

About Us

QML Pathology is a Healius business. Healius has an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia.
We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia’s largest and most complex private and public hospitals to supporting small and remote communities.This means you will be working in a business large enough to offer you job stability, interstate mobility and meaningful opportunities to grow your career.
 
 
 
About The Role
 
We are currrently seeking a multi-skilled Despatch Operator to join our Brisbane team and enjoy stability and fulfilment with QML Pathology. This is a permanent part-time position (74 hours per fortnight), offering comprehensive training, clear progression pathways and the chance to make a positive difference in the community.

You will play an essential role in coordinating our Courier operations and ensuring timely, safe and efficient movement of pathology samples across South East Queensland.
Your key responsibilities will include:
  • Despatch adhoc jobs to our Courier network via our despatch software program
  • Respond to incoming phone calls from external stakeholders, staff and collection centres
  • Provide a high level of customer service across all interactions
  • Support the Courier network and coordinate operational issues, including breakdowns and accidents
  • Maintain patient confidentiality and uphold QML Pathology’s integrity
  • Ensure compliance with QML policies, procedures, Workplace Health & Safety requirements and online learning modules
  • Multiskilling to assist with Courier operations may be required

 

 

About You

To be successful in this role, you will need to meet the below criteria;
  • A current Queensland Open Driver’s Licence
  • Sound computer skills (Microsoft suite intermediate preferred)
  • Professional presentation, integrity, reliability and alignment with our organisational values
  • Strong customer focus with excellent interpersonal and communication skills
  • The ability to work autonomously, prioritise tasks and manage time effectively in a busy environment
  • Critical‑thinking, problem‑solving skills and the flexibility to adapt to changing operational needs
  • A positive, team‑focused attitude with a willingness to support colleagues, complete required training and adhere to QML Pathology policies and procedures

 

We believe everyone leads, no matter what role they are in. Our ways of leading are the behaviours that we expect our people to embody, and are: Customer Focused, Accountable, Collaborative, Credible & Resourceful.

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Benefits and Wellbeing

As part of working for Healius, you will have access to a range of benefits including:

  • Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
  • Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
  • Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
  • Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
  • Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.

 

 

Our Commitment to Diversity and Inclusion

QML Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

Healius is a part of the Commonwealth Government's Veteran Employment Committment (VEC) and has been recognised as a Veteran Employment Supporter. Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply..

 

 

Vaccination Requirements

  • Vaccine preventable disease evidence such as Hepatitis B is a requirement of this role
  • Other vaccinations based on location may be required / setting

QML Pathology is committed to providing a safe working environment and taking all reasonably practicable steps to ensure that its people and the community are protected against vaccine-preventable diseases. The Australian Immunisation Handbook lists the immunisations recommended for health care workers.

 

 

How To Apply

Please click the ‘Apply Now’ button to complete the pre-screening questions and submit your application.

If you would like further details please email careers@healius.com.au.

See more of our jobs at www.healiuscareers.com and follow us on LinkedIn.

Healius is committed to responding to every applicant.