Customer and Commercial Manager

Job Reference 21539

Why You Will Be Excited About This Role

At Healius, we all have one thing in common, we are passionate about making a difference to the health of Australians.

And right now, it's a pretty exciting time to join us, as we transform into a stronger, more agile organisation focused on creating excellent customer & patient experiences, smarter ways of working and building a great place to work.

As Customer & Commercial Manager, you will be able to make an impact from day one, as you drive the delivery of high-quality pathology collection services for our customers. You will be using a breadth of skills as you focus on on operational execution, referrer engagement, business development and managing frontline performance.

About Us

Healius is one of Australia’s leading healthcare companies, committed to supporting quality, affordable and accessible healthcare for all Australians. Through our network of state-based and specialty brands, we provide high-quality diagnostic services that support clinicians to make informed decisions and improve patient outcomes.

With more than 80 medical laboratories and approximately 2,000 patient collection centres nationwide, we process approximately one in four Medicare-funded pathology tests each year, supporting services that extend from some of Australia’s largest and most complex private and public hospitals to regional areas and remote Indigenous communities.

What You Will Be Doing

As Customer & Commercial Manager, you will be driving the delivery and success of pathology collection services in your region (Epping). This involves managing the operational execution, referrer engagement, local business development, and frontline performance.

Reporting to the Business Manager, you will be using your strong leadership skills to directly manage a team of Pathology Collectors, ensuring high performing service standards, compliance and staff engagement in order to achieve excellent patient & referrer experiences.

Your key responsibilities will include:

• Drive regional initiatives that align seamlessly with broader business strategy
• Serve as the primary contact for all regional inquiries from referrers and staff
• Lead and support a team of pathology collectors, fostering operational excellence through coaching, guidance, and clear communication
• Identify and execute local growth opportunities to boost business performance and revenue
• Conduct regular site inspections to uphold brand standards and hygiene compliance
• Collaborate effectively with internal stakeholders, including fellow customer & commercial managers and executive leaders
• Champion innovation by promoting the adoption of digital tools and smarter ways of working
• Build and maintain strong, trusted relationships with referrers to grow referral volumes
• Create and sustain a culture of accountability, growth, and high performance across frontline teams
• Ensure continuous improvement in service standards, compliance, and workplace safety
• Act as a visible leader who drives change, delivers on commitments, and inspires others
• Represent Healius at community & industry events, promoting local & referral relationships

What Type of Person Will Be Successful

To be successful in this role, you will have a breadth of skills across business development, people leadership and operations management.

You will be commercially minded while maintaining a deep understanding of frontline performance and its day-to-day impact on our customers.

These are the type of attributes & skills you would possess:

• Experience in healthcare, retail, or operational leadership (multi-site preferred)
• Proven ability to lead, engage, and inspire frontline teams
• Strong relationship-building skills
• A track record in quality, compliance, and WHS
• Commercial acumen and results orientation — you know how to deliver outcomes
• Confidence with digital tools (CRM, BI tools, Medway or similar)

We believe everyone leads, no matter what role they are in. Our ways of leading are the behaviours that we expect our people to embody and are: Customer Focused, Accountable, Collaborative, Credible & Resourceful.

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Benefits, Perks and Wellbeing

At Healius, we offer a range of benefits designed to support your wellbeing, lifestyle and life outside of work.

• Flare Benefits platform – Access a wide range of discounts and perks across everyday essentials, retail, entertainment, technology and more.
• Fitness Passport – Enjoy discounted access to gyms, pools and fitness centres across Australia.
• Health & financial benefits – Including corporate health insurance discounts, banking benefits and salary packaging options.
• Employee Assistance Program (EAP) – Free and confidential wellbeing support for you and your immediate family.
• Childcare support – Free access to Kiddo, a national platform connecting you with trusted babysitters, nannies and flexible childcare options, with discounts on bookings.
• Career development – Grow your skills with access to online learning, courses and development pathways.

Our Commitment to Diversity and Inclusion

Healius is an equal opportunity employer committed to fair, inclusive and merit-based recruitment practices. We stive to build diverse teams that reflect the communities we serve, valuing people across different life stages, genders, cultural backgrounds, ages and professional experiences. All applicants are assessed equitably based on their ability to meet the requirements of the role.

Healius is part of the Commonwealth Government’s Veteran Employment Commitment (VEC) and has been recognised as a Veteran Employment Supporter. We encourage applications from veterans and candidates with Australian Defence Force (ADF) experience.

How To Apply

Please click the ‘Apply Now’ button to complete and submit an application via our careers site.

Our standard application process for this role includes a short English language assessment and a one-way video interview. Shortlisted candidates will then be invited to attend an online interview.

Healius is committed to responding to every applicant, regardless of outcome. Timeframes may vary depending on the role and volume of applications.

To view more job opportunities, visit careers.healius.com.au and follow us on LinkedIn. You can also keep up to date with future opportunities by joining our talent community.