Data Entry People Leader

Apply now »

Date: 5 Jun 2026

Location: Heidelberg, Victoria, AU, 3084

Company: Healius

Job Reference: 21122 

Why You’ll Be Excited About This Role

At Healius, we all have one thing in common: we’re passionate about making a difference to the health of Australians. Right now, it’s an exciting time to join us as we transform into a stronger, more agile organisation focused on excellent customer and patient experiences, smarter ways of working, and providing a great place to work.
As a Customer Experience Coach, you will play a pivotal role in shaping the capability and performance of our Customer Experience Centre. You will drive quality, compliance and continuous improvement while empowering team members through coaching, training and innovation. This is a highly impactful role where your leadership directly contributes to better outcomes for healthcare professionals and patients across Australia.
 

About Us

Healius has an expansive network of over 80 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia. We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia’s largest and most complex private and public hospitals, to small Indigenous Australian communities. This means that you will be working in a business large enough to offer you job stability & security, interstate mobility and the opportunity to fulfil your career ambitions.

 

What You’ll Be Doing

As a Customer Experience Coach, you will ensure high levels of quality and compliance across the Customer Experience Centre while building team capability through coaching, training and development initiatives. You will use insights from quality assurance and performance data to drive continuous improvement and enhance the overall customer experience.
 
Key responsibilities include:
• Conducting Quality Assurance audits and ensuring completion to the required standard
• Delivering engaging training programs and facilitating learning and development activities
• Providing timely, constructive coaching and feedback to Customer Experience team members
• Driving process development, review and continuous improvement initiatives
• Monitoring and minimising non-compliance, defects and operational risk
• Supporting documentation control through systematic review processes
• Collaborating with Team Leaders and stakeholders to drive accountability and performance outcomes
• Leading innovation and change initiatives to improve ways of working
• Supporting workforce capability through coaching, mentoring and development planning
• Escalating risks and ensuring mitigation strategies are implemented
• Contributing to the achievement of operational performance objectives and service excellence

 

What Type of Person Will Be Successful

You are a passionate and engaging people leader who thrives on developing others and driving performance through coaching and feedback. You bring a strong quality and compliance mindset, paired with a continuous improvement focus and the ability to influence positive change across teams.
You are highly collaborative, detail-oriented and motivated to deliver exceptional customer experiences in a fast-paced environment.
 
You will ideally bring:
• Experience in training, coaching and facilitating adult learning
• Strong background in Quality Assurance and compliance auditing
• Demonstrated ability to analyse insights and drive process improvement
• Proven leadership capability with experience coaching or leading teams
• Excellent communication and stakeholder engagement skills
• A strong focus on customer experience and service delivery
• Ability to identify, mitigate and escalate risk appropriately
• Experience working in high-volume or operational environments (desirable)
 
We believe everyone leads, no matter what role they are in. Our ways of leading are the behaviours we expect our people to embody: Customer Focused, Accountable, Collaborative, Credible and Resourceful.

.

 

Benefits, Perks and Wellbeing

 

As part of working for Healius, you will have access to a range of benefits & perks including:

  • Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
  • Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
  • Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
  • Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
  • Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.

 

Our Commitment to Diversity And Inclusion

Healius is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

Healius is a part of the Commonwealth Government's Veteran Employment Committment (VEC) and has been recognised as a Veteran Employment Supporter. Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.

 

How To Apply

Please click the ‘Apply Now’ button to complete the pre-screening questions and submit your application.

If you would like further details please email careers@healius.com.au.
See more of our jobs at www.healiuscareers.com and follow us on LinkedIn.

Healius is committed to responding to every applicant.