Medical Liaison Officer

Job Reference: 13110 

Why You Will Be Excited About This Role

At Healius, we all have one thing in common, we are passionate about making a difference to the health of Australians.
And right now, it’s a pretty exciting time to join us, as we transform into a stronger, more agile organisation focused on creating smarter ways of working and the continuous development of making Healius a great place to work. 

If you’re passionate about connecting healthcare professionals with valuable services and thrive in a collaborative, strategic environment, this role is for you! As a Medical Liaison Officer, you’ll play a pivotal role in driving revenue growth for our Pathology business by developing relationships and creating a bridge between our organization and healthcare professionals in South Eastern Melbourne. Reporting directly to the Business Development and Sales Manager, you’ll be part of a dynamic team of 10, where your efforts will directly impact our growth strategy and community presence.

About Us 

Healius employs 10,000+ passionate people, with an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia. 

We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia’s largest and most complex private and public hospitals, to small Indigenous Australian communities. 

This means that you will be working with purpose whilst being a part of a business big enough to offer interstate mobility, job security and opportunities to fulfill your career ambitions.

What You Will Be Doing

Your key responsibilities will include:

• Build and Maintain Relationships: Act as the first point of contact for referrer matters, nurturing current relationships, and identifying new referral sources. Your customer-focused approach will ensure that referrers feel valued and supported.
• Drive Revenue Growth: Execute targeted marketing and sales initiatives to grow revenue and achieve KPIs for your territory. You’ll develop a comprehensive territory plan, ensuring revenue growth strategies align with budget expectations.
• Problem Solving and Escalation: Address referrer issues or complaints promptly, with a solution-oriented mindset. When needed, escalate issues for resolution while maintaining strong relationships.
• Market Intelligence & Analysis: Stay ahead of competitors by conducting ongoing market and competitor analysis, helping us adapt and remain competitive.
• Strategic Territory Planning: Develop and execute a strategic plan for the territory, aligning efforts with both short-term and long-term growth objectives.

What Type of Person Will Be Successful

These are the type of attributes & skills you would possess:

• Be Relationship-Focused: You’re skilled at building trust and fostering relationships, both new and existing, with healthcare professionals and stakeholders.
• Show Strategic Thinking & Initiative: You’re proactive, always looking for new opportunities and effective ways to drive growth and expand our referrer base.
• Have Excellent Communication Skills: Your ability to communicate clearly and professionally allows you to resolve referrer issues effectively and keep stakeholders informed.
• Possess a Sales & Marketing Background: You have experience with revenue growth strategies, and you’re familiar with the principles of marketing in healthcare or similar fields.
• Be Results-Driven: You’re motivated by goals, with a strong focus on achieving revenue targets and expanding our presence in the market.
• Bring Analytical Skills: Your attention to detail and ability to analyze market and competitor information will be key in shaping effective sales strategies.

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Benefits, Perks and Wellbeing

As part of working for Healius, you will have access to a range of benefits & perks including:

• Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
• Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
• Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
• Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
• Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.

Our Commitment to Diversity And Inclusion

Dorevich Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

Healius is committed to supporting Veteran Employment - Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.

How To Apply

Please click the ‘Apply Now’ button to complete the pre-screening questions and submit your application.

If you would like further details please email careers@healius.com.au.
See more of our jobs at www.healiuscareers.com and follow us on LinkedIn.