Customer Experience Administrator

Location: Jandakot Laboratory
Scehdule: Full Time | Consistent afternoon shifts Tuesday - Friday (1:00pm – 9:00pm) and Saturday day shift (8:00am – 4:00pm)

About Us

Healius Limited is one of Australia’s leading healthcare companies, providing high-quality diagnostic and pathology services nationwide.
Western Diagnostic Pathology, part of the Healius network, delivers essential pathology services that support clinicians, hospitals, and specialist providers across Australia.

Our Jandakot laboratory plays a critical role in ensuring accurate and timely diagnostic results — and our Data Entry team is at the heart of that process.

About the Role

We are seeking a reliable and detail-focused Data Entry - Cx Administrator to join our professional and supportive afternoon/evening team.

This role is ideal for someone who enjoys structured work, values accuracy, and thrives in a fast-paced medical environment. You will be responsible for the accurate entry of pathology request forms, monitoring shared inboxes, and supporting key administrative functions that directly impact patient care and clinical outcomes.

Key Responsibilities

• Accurate and timely data entry of pathology request forms
• Monitoring and actioning the Data Entry team email inbox
• Resolving discrepancies and following up incomplete or unclear request information
• Liaising with internal teams to ensure correct and complete data capture
• Providing general administrative and clerical support as required

About You

• Strong typing skills with high attention to detail
• Comfortable working to deadlines and managing competing priorities
• Confident using computer systems and learning new applications
• Clear communicator with a professional approach
• Able to work independently while contributing to a team environment

Previous experience in data entry, pathology, or healthcare administration is advantageous but not essential — comprehensive training will be provided for the right candidate.

Why Join Us?

• Stable, full-time afternoon and evening hours
• Structured workflows with a supportive team environment
• Exposure to medical and pathology operations
• Opportunity to develop specialised administrative and data entry skills within healthcare

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Benefits, Perks and Wellbeing

As part of working for Healius, you will have access to a range of benefits & perks including:

• Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
• Fitness Passport – Access top fitness centres across Australia at a subsidised rate
• Corporate health insurance discounts, banking benefits and novated leasing packaging
• An e-learning platform with access to a library of courses and learning paths
• An Employee Assistance Program (EAP) dedicated to employee health and wellbeing provided by professional coaches

Our Commitment to Diversity And Inclusion

Western Diagnostic Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

Healius is a part of the Commonwealth Government's Veteran Employment Committment (VEC) and has been recognised as a Veteran Employment Supporter. Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.

How To Apply

Please click the ‘Apply Now’ button to complete the pre-screening questions and submit your application.

If you would like further details please email careers@healius.com.au.

See more of our jobs at www.healiuscareers.com and follow us on LinkedIn.

Healius is committed to responding to every applicant.