Area Manager - Central West

Area Manager - Collections

Why You Will Be Excited About This Role

At Healius, we all have one thing in common, we are passionate about making a difference to the health of Australians. And right now, it’s a pretty exciting time to join us, as we transform into a stronger, more agile organisation focused on creating smarter ways of working and the continuous development of making Healius a great place to work.

In this Area Manager – Pathology Collections role, you will be responsible for ensuring high-quality collections service delivery to patients and key healthcare networks, supporting the organisation and business growth, and managing and optimising collections processes.

Working with a broad range of people across a large area, you will be involved in the development and coaching of collection leadership. You will also spearhead the rollout of national projects and initiatives, making a significant impact on the organisation's success.

About Us

Healius employs 10,000+ passionate people, with an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional, and remote Australia.

We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia’s largest and most complex private and public hospitals to small Indigenous Australian communities.

This means that you will be working with purpose whilst being a part of a business big enough to offer interstate mobility, job security, and opportunities to fulfill your career ambitions.

What You Will Be Doing

As an Area Manager – Pathology Collections, you will:

• Communicate and drive the national collection standards across levels of the collections structure.
• Ensure delivery of high-quality and consistent collection services across the region’s collections centre network, meeting all accreditation requirements and standards (including Quality and WHS).
• Elevate customer satisfaction and improve patient and provider experiences in ACCs and hospitals.
• Ensure effective and efficient collections processes and resource allocation for optimal network utilisation and service excellence.
• Attract, engage, and retain collections staff.
• Provide leadership, guidance, motivation, and performance management to the Collection Leads.
• Support the Collection Leads in alignment with Enterprise Agreements, Employee Relations, and Industrial Relations frameworks.
• Collaborate with commercial teams/MLOs on the execution of strategies for growth.
• Oversee implementation of measures to uphold high standards of collections for timely, accurate, and reliable results reporting.
• Identify areas for operational improvement, including processes, opening hours, marketing, and signage harmonisation, and collaborate with the transformation team to implement.

What Type of Person Will Be Successful

To be successful in this role, you will:

• Have operational excellence, quality and safety management, stakeholder engagement, coordination and management, compliance and assurance, leadership and team management, and commercial acumen.
• Demonstrate leadership behaviours such as providing direction, managing and measuring work, strategic agility, self-awareness, effective communication, business acumen, timely decision-making, problem-solving, integrity and trust, driving for results, taking action, developing direct reports, building effective teams, motivating others, and relationship building.
• We are looking ideally for someone with healthcare experience as we have outpatient ACCs and hospitals in these regions. You could be a nurse with some commercial industry experience, or an experienced collection leader from the pathology field. Other fields requiring sharp organisational and communication skills are also considered.

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Benefits, Perks, and Wellbeing

As part of working for Healius, you will have access to a range of benefits and perks including:

• Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
• Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
• Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
• Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
• Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.

Our Commitment to Diversity and Inclusion

Healius is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives, and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation, or gender identity.

Healius is committed to supporting Veteran Employment - Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.

How To Apply

Please click the ‘Apply Now’ button to complete the pre-screening questions and submit your application. If you would like further details, please email careers@healius.com.au. See more of our jobs at www.healiuscareers.com and follow us on LinkedIn.