Customer Experience Administrator

Job Reference: 17846 

Part time and Full time position available

Why You Will Be Excited About This Role

At Healius, we all have one thing in common, we are passionate about making a difference to the health of Australians. And right now it's an exciting time to join us. 

QML Pathology is one of Australia’s leading comprehensive clinical laboratory and pathology services. Based in Queensland for more than 90 years, we operate one of the largest, purpose-built laboratories in the southern hemisphere, dedicated to meeting the needs of Queensland doctors and their patients. Our organisation aims to achieve and maintain the highest standard of service and scientific excellence within chosen markets.

QML Pathology offers employment benefits such as discounted Private Health Insurance, staff advantages program, bulk billing of pathology and x-ray services, and health and wellbeing programs.

About Us 

Healius has an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia. We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia’s largest and most complex private and public hospitals, to small Indigenous Australian communities. This means that you will be working in a business large enough to offer you job stability & security, interstate mobility and the opportunity to fulfil your career ambitions.

What You Will Be Doing

Our Customer Support Specialist positions cover shifts between 6am -12am Monday to Friday and 6am - 10pm Saturday and Sunday as required. This is an opportunity to join a service driven team with an excellent work ethic who enjoy.

Your key responsibilities will include:

• Handling incoming calls for data entry enquiries
• Monitoring of emails
• Data Entry of Requests
• Processing Added Tests
• General administration duties

What Type of Person Will Be Successful

We believe everyone leads, no matter what role they are in. Our ways of leading are the behaviours that we expect our people to embody and are: Customer Focused, Accountable, Collaborative, Credible & Resourceful.

These are the type of attributes & skills you would possess:

• Sound typing / data entry skills
• A Sound knowledge of Microsoft Word, Excel and Outlook
• A willingness to adhere to departmental and organisational policies and procedures
• Prepared to be a cohesive and contributing member of the team and display positive attitudes towards achieving outcomes
• Strong time management, interpersonal and organisational skills
• Strong ability to multitask
• Excellent telephone manner
• Strong customer focus
• Strong problem-solving skills
• Previous experience or knowledge of medical terminology is highly desirable

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Benefits, Perks and Wellbeing

As part of working for Healius, you will have access to a range of benefits & perks including:

• Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
• Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
• Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
• Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
• Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.

Our Commitment to Diversity And Inclusion

QML Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

Healius is a part of the Commonwealth Government's Veteran Employment Committment (VEC) and has been recognised as a Veteran Employment Supporter. Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.

How To Apply

Please click the ‘Apply Now’ button to complete the pre-screening questions and submit your application.

If you would like further details please email careers@healius.com.au.
See more of our jobs at www.healiuscareers.com and follow us on LinkedIn.

Healius is committed to responding to every applicant.