Mobile Collections Coordinator

Mobile Collections Coordinator

Job reference: 19730

Brand: QML

Location: Brisbane

Schedule: Monday to Friday 05:00 – 13:00

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Why You’ll Be Excited About This Role

At Healius, we all have one thing in common: we’re passionate about making a difference to the health of Australians. Right now, it’s an exciting time to join us as we transform into a stronger, more agile organisation focused on excellent customer and patient experiences, smarter ways of working, and providing a great place to work.

In this role, you’ll be right at the centre of our home visits service. You will coordinate urgent requests, keep our daily operations running smoothly, and support a collaborative Brisbane team who rely on your organisation and quick thinking. Every day brings variety, challenge and the chance to deepen your operations and coordination experience.

 About Us

QML is part of Healius, one of Australia’s leading healthcare companies. Healius has an expansive network of over 80 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia. We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia’s largest and most complex private and public hospitals, to small Indigenous Australian communities. This means that you will be working in a business large enough to offer you job stability & security, interstate mobility and the opportunity to fulfil your career ambitions.

What You Will Be Doing

We are looking for a highly organised and proactive Mobile Collections Coordinator to support the smooth and efficient delivery of our home visit collection services. You’ll play a key part in ensuring urgent requests are actioned, daily runs are coordinated, and the Customer & Collections Manager (CCM) is supported to keep operations compliant, safe and patient‑focused.

This is a hands-on role that is essential to supporting the services our mobile collectors provide to the community.

Key responsibilities:

• Manage and monitor the Home Visits Urgent Inbox, ensuring timely triage and response
• Coordinate daily run allocation for mobile collectors to support efficient service delivery
• Provide day-to-day operational support to the Manager
• Assist with workplace health and safety activities and reporting
• Support quality processes and continuous improvement initiatives
• Assist with patient enquiries and responses in a professional and timely manner
• Contribute to consistent, compliant, and patient-focused service delivery 

What Type of Person Will Be Successful

To be successful in this role, you will have:

Skills & Attributes

• Strong organisational and coordination skills.
• Excellent communication and stakeholder support abilities.
• High attention to detail and ability to prioritise urgent tasks.
• A commitment to safety, quality and patient experience.
• Strong computer literacy.

Experience & Qualifications

• Experience in pathology collections or healthcare operations desirable but not essential
• Certificate III in Pathology Collection desirable but not essential
• Ideally you will have 3+ years of relevant administration or coordination experience

We believe everyone leads, no matter what role they are in. Our ways of leading are the behaviours that we expect our people to embody and are: Customer Focused, Accountable, Collaborative, Credible & Resourceful.

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Benefits and Wellbeing

As part of working for Healius, you will have access to a range of benefits including:

• Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
• Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
• Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
• Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
• Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.

Our Commitment To Diversity And Inclusion

QML is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

Healius is a part of the Commonwealth Government's Veteran Employment Committment (VEC) and has been recognised as a Veteran Employment Supporter. Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.

How To Apply

Please click the ‘Apply Now’ button to complete the pre-screening questions and submit your application.

If you would like further details please email careers@healius.com.au.

See more of our jobs at www.healiuscareers.com and follow us on LinkedIn.

Healius is committed to responding to every applicant.