Warfarin Priority Consultant

Customer Service Warfarin Consultant - Warfarin Clinic

• Competitive wages and employment benefits
• Avenues for career development and advancement
• Permanent full-time position

About Us

QML Pathology provides world class diagnostic services to the medical community in Queensland and northern New South Wales. Our organization aims to achieve and maintain the highest standard of service and scientific excellence within chosen markets. Our pathology is part of the broader Healius Pathology Pty Ltd network of specialist pathologist practices. As such, our pathology has the governance and support infrastructure that comes with being park of a top 100 ASX publicly listed entity.

A vacancy currently exists for a full time Warfarin Consultant within our Warfarin Clinic at Murarrie. This role works 5 days per week, and a rotational Saturday and public holiday shifts with the team.

The Warfarin Care Clinic is designed to operate as an outpatient Warfarin monitoring service for the organisations referring doctors, and this is an opportunity to join a service driven team with an excellent work ethic.

We are seeking a caring individual with a nursing, medical or laboratory background who has a passion for customer service, and an ability to think outside the square using excellent problem-solving skills. The position will cover various shifts between 7.30am and 6pm Monday to Friday with rostered Saturday and public holidays.

Responsibilities

• Answering incoming calls from patients; doctors, and other allied health carers.
• Making outgoing calls to patients and/or their carer to communicate their results and warfarin dose instructions.
• Other discussions will relate to changes to medical history, and medications; discussions and advice pre and post procedures, and hospital admissions.
• Accepting new patients registered into the Warfarin clinic and obtaining a full medical history from doctors and hospitals.
• Liaising with doctors, hospitals, pharmacies, and nursing facilities
• General administration tasks.

About You

• Have a background in nursing, medical or laboratory
• Excellent telephone manner and skills.
• Knowledge and understanding of medical terminology
• Strong customer service focus.
• Excellent communication skills
• Ability to work well within a team environment.
• Must be a cohesive and contributing member of the team and display positive attitudes towards achieving outcomes.
• Strong time management, interpersonal and organisational skills.
• Able to analyse, consider, and solve problems
• General office, computer, and administration skills.
• Sound knowledge of Microsoft Office Suite.
• A willingness to adhere to departmental and organisational policies and procedures.

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Benefits, Perks and Wellbeing

As part of working for Healius, you will have access to a range of benefits & perks including:

• Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).

• Fitness Passport – Access top fitness centres across Australia at a subsidised rate

• Corporate health insurance discounts, banking benefits and novated leasing packaging

• An e-learning platform with access to a library of courses and learning paths

• An Employee Assistance Program (EAP) dedicated to employee health and wellbeing provided by professional coaches

Our Commitment to Diversity And Inclusion

[[subbrand]] is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

Healius is committed to supporting Veteran Employment - Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.

How To Apply

Please click the ‘Apply Now’ button to complete the pre-screening questions and submit your application.

If you would like further details please email careers@healius.com.au.

See more of our jobs at https://healiuscareers.com.au/Pathology/ and follow us on LinkedIn.