ADF Billing Support Officer

Job Reference: 20819 

Fixed Term – 12 months

Why You’ll Be Excited About This Role

At Healius, we all have one thing in common: we’re passionate about making a difference to the health of Australians. Right now, it’s an exciting time to join us as we transform into a stronger, more agile organisation focused on excellent customer and patient experiences, smarter ways of working, and providing a great place to work.

In this role, you will play a key part in supporting the accurate and compliant billing of Australian Defence Force (ADF) pathology services. Working closely with Revenue Assurance, Accounts Receivable and commercial stakeholders, you will contribute to revenue integrity while helping ensure contractual and legislative obligations are met.

About Us

Healius has an expansive network of over 80 medical laboratories and 2,000 patient collection centres operating across metropolitan, regional and remote Australia. We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia’s largest and most complex private and public hospitals, to small Indigenous Australian communities. This means that you will be working in a business large enough to offer you job stability and security, interstate mobility and the opportunity to fulfil your career ambitions.

What You’ll Be Doing

The ADF Billing Support Officer provides day‑to‑day operational support to ensure all ADF‑related pathology services are billed accurately and in accordance with contractual agreements and applicable Commonwealth and State legislation. The role focuses on billing correction, validation of pathology request forms and escalation of issues to support timely and accurate revenue outcomes.

Key responsibilities include:

• Review ADF pathology request forms to ensure accurate and compliant billing
• Monitor and audit ADF billing activity to confirm accuracy and revenue integrity
• Identify, correct and re‑issue inaccurate billing, including Xtend and Suspend errors
• Support revenue integrity activities, including audits and error correction
• Escalate billing issues to the ADF Billing Coordinator as required
• Work closely with Revenue Assurance, Accounts Receivable and operational stakeholders
• Monitor Accounts Receivable ageing (ATB) for overdue ADF accounts with the AR Collections Lead
• Identify opportunities for billing standardisation across ADF accounts
• Contribute to continuous improvement of billing workflows and documentation
• Maintain strong relationships with ADF Accounts teams to resolve billing and account queries promptly
• Maintain communication channels with Commercial teams to ensure ADF accounts remain under control
• Engage regularly with Billing, AR Collections, Banking and Masterdata Leads

What Type of Person Will Be Successful

You are a detail‑focused and collaborative professional who enjoys working in a structured, compliance‑driven environment. You take pride in billing accuracy, proactively identify issues and communicate clearly with stakeholders to achieve timely resolution.

You will ideally bring:

• Billing experience within an Australian pathology organisation (desirable)
• Experience working collaboratively within a team environment
• Exposure to billing or finance systems
• Basic to intermediate Excel skills
• Clear and professional written and verbal communication skills
• Experience in healthcare or pathology billing (desirable)
• AU Citizen or Perm Resident

We believe everyone leads, no matter what role they are in. Our ways of leading are the behaviours we expect our people to embody: Customer Focused, Accountable, Collaborative, Credible and Resourceful.

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Benefits, Perks and Wellbeing

As part of working for Healius, you will have access to a range of benefits & perks including:

• Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
• Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
• Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
• Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
• Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.

Our Commitment to Diversity And Inclusion

Healius is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

Healius is a part of the Commonwealth Government's Veteran Employment Committment (VEC) and has been recognised as a Veteran Employment Supporter. Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.

How To Apply

Please click the ‘Apply Now’ button to complete the pre-screening questions and submit your application.

If you would like further details please email careers@healius.com.au.
See more of our jobs at www.healiuscareers.com and follow us on LinkedIn.

Healius is committed to responding to every applicant.