AR Contact Centre and Prepayments Operator

Job Reference: 16243 

Why You Will Be Excited About This Role

At Healius, we all have one thing in common, we are passionate about making a difference to the health of Australians. And right now it's an exciting time to join us.

About Us 

Healius employs 8,000+ passionate people, with an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia. 

We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia’s largest and most complex private and public hospitals, to small Indigenous Australian communities. 

This means that you will be working with purpose whilst being a part of a business big enough to offer interstate mobility, job security and opportunities to fulfill your career ambitions.

What You Will Be Doing

An opportunity is now available for an individual to join our finance team based in our Sydney head office. This role is responsible for providing operational support to the AR Contact Centre & Prepayments teams both in Australia and Philippines.

Your key responsibilities will include:

• Secondary point of escalation for our  inbound Contact Centre and Prepayments via Offshore team.
• Assist in coordinating emailed queries
• Assisting in KPI management of Offshore teams
• Maintain refunds including Medicare Bulk-Bill claim reversals and write-offs.
• Contribute to process improvement initiatives/automation and project work where necessary.
• Reviews & delegation of unmatched Cash and Prepayment accounts work to support and drive with offshore team.
• Oversee Square payment file download and export as required.
• Communicate and resolve payment file data issues with key stakeholders.
• Support offshores teams with relevant billing amendments within Ultra

What Type of Person Will Be Successful

These are the type of attributes & skills you would possess:

•    Ideally twelve months experience in a similar role dealing with customer complaints and escalations                          
•    Capability to deliver professional customer service in all interactions.
•    Client or stakeholder management experience 
•    Knowledge of the accounts receivable processes and basic accounting principles
•    Strong attention to detail and accuracy                                                                    
•    Ability to work independently and take initiative
•    Ability to manage workload effectively and meet deadlines
•    Fast learner with the ability to adapt to new processes
•    Team player with strong communication skills

.

Benefits, Perks and Wellbeing

As part of working for Healius, you will have access to a range of benefits & perks including:

• Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
• Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
• Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
• Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
• Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.

Our Commitment to Diversity And Inclusion

Laverty Pathology  is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

Healius is a part of the Commonwealth Government's Veteran Employment Committment (VEC) and has been recognised as a Veteran Employment Supporter. Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.

How To Apply

Please click the ‘Apply Now’ button to complete the pre-screening questions and submit your application.

If you would like further details please email careers@healius.com.au.
See more of our jobs at www.healiuscareers.com and follow us on LinkedIn.

Healius is committed to responding to every applicant.