Clinical Trials Support Officer NSW

Job Reference: 19908 

Why You’ll Be Excited About This Role

At Healius, we all have one thing in common: we’re passionate about making a difference to the health of Australians. Right now, it’s an exciting time to join us as we transform into a stronger, more agile organisation focused on excellent customer and patient experiences, smarter ways of working, and providing a great place to work.

In this role, you’ll support the delivery of clinical trials by providing essential coordination and information to clients and supporting state-based Clinical Trials Coordinators. You’ll play an important role in ensuring clinical trial pathology testing is set up and processed effectively, helping key clients achieve high‑quality outcomes.

 About Us

Laverty Pathology is part of Healius, one of Australia’s leading healthcare companies. Healius has an expansive network of over 80 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia. We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia’s largest and most complex private and public hospitals, to small Indigenous Australian communities. This means that you will be working in a business large enough to offer you job stability & security, interstate mobility and the opportunity to fulfil your career ambitions.

What You Will Be Doing

You will report to the National Clinical Trials Manager and support the coordination and successful delivery of clinical trials, with a focus on providing accurate information, timely reporting, and strong client support.

Key responsibilities:

• Provide information to clients on tests offered, including feasibility, pricing, test requirements and turnaround times
• Support state-based Clinical Trials Coordinators with set-up activities for awarded clinical trials
• Liaise directly with clinical trial clients with a customer-focused approach
• Escalate client issues or complaints to operations teams as they arise
• Ensure timely reporting and delivery of results to clients
• Maintain compliance with regulatory standards and client KPIs
• Attend marketing conferences and events as required

What Type of Person Will Be Successful

To be successful in this role, you will be a Scientist with strong attention to detail and a solid understanding of core lab operations, able to provide accurate and timely support to both clients and internal teams. You’ll bring a customer‑focused mindset and work collaboratively to ensure trial activities meet expectations.

You will meet the following criteria:

• Bachelor of Biomedical Science or equivalent
• 2+ years’ experience as a multidisciplinary or core laboratory Scientist
• Moderate understanding of core lab operations and urgent processing requirements
• Understanding of clinical trials (desirable)
• Demonstrated ability to meet performance targets and deliver work that aligns with agreed KPIs
• High attention to detail and commitment to achieving high quality standards 

We believe everyone leads, no matter what role they are in. Our ways of leading are the behaviours that we expect our people to embody and are: Customer Focused, Accountable, Collaborative, Credible & Resourceful.

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Benefits, Perks and Wellbeing

As part of working for Healius, you will have access to a range of benefits & perks including:

• Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
• Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
• Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
• Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
• Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.

Our Commitment to Diversity And Inclusion

Healius is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

Healius is a part of the Commonwealth Government's Veteran Employment Committment (VEC) and has been recognised as a Veteran Employment Supporter. Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.

How To Apply

Please click the ‘Apply Now’ button to complete the pre-screening questions and submit your application.

If you would like further details please email careers@healius.com.au.
See more of our jobs at www.healiuscareers.com and follow us on LinkedIn.

Healius is committed to responding to every applicant.