Communications Dispatch Operator

​​Job reference: #11699

Brand: Laverty Pathology

Location: 60 Waterloo Road, North Ryde NSW 2113 (Laverty Pathology)

Type of Employment: Permanent Fulltime working 76 hours per Fortnight

Schedule: Morning Shifts, Mondays to Fridays between the hours of 06:30am and 02.30pm

Your role as a Pathology Courier Dispatch

Are you an organized and detail-oriented professional with excellent communication skills? Laverty Pathology is seeking a dedicated Dispatch Operator to join our team at North Ryde.        
              

About the Role
As a Dispatch Operator, you will be the first point of contact for our clients, receiving calls, coordinating job requests, and dispatching them to our courier team. Using the Premonition Now Go dashboard, you will manage daily schedules and ensure timely job assignments.

Responsibilities
•    Answer incoming calls from clients and assist with inquiries professionally and efficiently.
•    Dispatch job assignments to couriers using the Premonition Now Go dashboard.
•    Communicate effectively with clients, couriers, and internal teams to ensure smooth operations.
•    Maintain accurate records and ensure all details are recorded in the system.

Key Requirements
•    Computer Literacy: Proficiency in Microsoft Office applications (Excel, Word, Outlook).
•    Communication Skills: Excellent verbal and written communication skills for clear and efficient client and team interactions.
•    Attention to Detail: Ability to manage multiple tasks accurately in a fast-paced environment.
•    Teamwork: Strong interpersonal skills to collaborate with the courier team and other departments.
 

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About you

• You have the ability to pick up and navigate systems
• You work well in a fast-paced environment, to ensure high quality & timely results
• Demonstrated customer service and stakeholder management skills
• You work well in a team, as you play an important part in the wider pathology division
• Valid open Australian driver’s license with an excellent driving record
• Previous Pathology Courier experience is considered highly advantageous
• You must be an Australian citizen or permanent resident or a New Zealand citizen, or hold a valid visa with permission to work

Requirements

• 2 Covid vaccines are required in this role, as well as other vaccine preventable disease evidence such as Hepatitis B
• Ability to work on a Saturday, with a rostered day off in the week

About Us

Laverty Pathology  is a part of Healius Ltd., an ASX listed business and one of Australia's leading healthcare companies and provider of private medical laboratory & pathology services.

Healius has an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia.

We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia’s largest and most complex private and public hospitals, to small Indigenous Australian communities.

Benefits and Wellbeing

As part of working for Healius, you will have access to a range of benefits including:

• A marketplace of exclusive discounts and vouchers from leading Australian and online retailers.
• Corporate health insurance discounts, banking benefits and novated leasing consultations.
• An e-learning platform with access to a library of courses and learning paths.
• An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.
• Fitness Passport – access fitness centres across Australia at a subsidised rate
• Career growth opportunities across the Healius network
• Being a part of a large ASX-listed organization focused on delivering positive outcomes to all Australians

Our commitment to diversity and inclusion

Laverty Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

Healius is committed to supporting Veteran Employment - Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.

How To Apply

Please click the ‘Apply Now’ button to complete the pre-screening questions and submit your application.

If you would like further details please email careers@healius.com.au.

See more of our jobs at www.healiuscareers.com and follow us on LinkedIn.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.