Warfarin Customer Consultant

​​Job reference: #16381

Brand: QML Pathology

Location: 11 Riverview Place, Murarrie QLD 4172 (QML Pathology)

Work type: Full Time (Permanent)  hours per week

Schedule: Positions cover shifts 24 hours a day, seven days per week as required

About Us

QML Pathology is a Healius business. Healius has an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia. We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia’s largest and most complex private and public hospitals, to small Indigenous Australian communities. This means that you will be working in a business large enough to offer you job stability & security, interstate mobility and the opportunity to fulfil your career ambitions.

About the Role 

As Warfarin Customer Consultant, you will be the go-to contact for all customer liaison regarding Warfarin.

Your responsibilities will include:

• Answering incoming calls from patients
• Making outgoing calls to patients and/or their carer to communicate their results and warfarin dose instructions
• Other discussions will relate to changes to medical history, and/or other medications; discussions with patient pre and post procedures, and hospital admissions
• Accepting New patients registered into the Warfarin clinic and obtaining a full medical history from doctors and hospitals
• Liaising with doctors, hospitals, pharmacies, and nursing facilities
  General administration tasks and managing patient files

About You 

To be considered for this position, you will have a passion for customer service as well as a passion for the healthcare sector, as you make a real impact to the health of Australians in your job every day.

• Excellent telephone manner and skills
• Knowledge and understanding of medical terminology
• Strong customer service focus
• Excellent communication skills
• Ability to work well within a team environment
• Must be a cohesive and contributing member of the team and display positive attitudes towards achieving outcomes
• Strong time management, interpersonal and organisational skills
• Able to analyse, consider, and solve problems
• General office, computer, and administration skills
• Sound knowledge of Microsoft Office Suite
• A willingness to adhere to departmental and organisational policies and procedures

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Benefits and Wellbeing

As part of working for Healius, you will have access to a range of benefits including:

• Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
• Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
• Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
• Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
• Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.

Our commitment to diversity and inclusion

QML Pathology  is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

Healius is a part of the Commonwealth Government's Veteran Employment Committment (VEC) and has been recognised as a Veteran Employment Supporter. Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.

How To Apply

Please click the ‘Apply Now’ button to complete the pre-screening questions and submit your application.

If you would like further details please email careers@healius.com.au.

See more of our jobs at www.healiuscareers.com and follow us on LinkedIn.

Healius is committed to responding to every applicant.